TERMS OF USE
Effective date: 10 December 2025
These Terms of Use (“Terms”) govern your access to and use of the Gina Tea AI assistant service (“Gina Tea” or “Service”) and the associated website (the “Website”), which are provided by Robin, (“Company,” “we,” “us,” or “our”).
By accessing the Website, signing up, or integrating Gina Tea into your Slack workspace, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
1. Definitions
- Customer: The legal entity or company that purchases and uses the Gina Tea Service in its Slack workspace.
- User: An employee or individual authorized by the Customer to interact with Gina Tea within the Customer’s Slack workspace.
- Service Data: All internal documents, policies, workflows, queries, and interactions that the Customer uploads or provides to Gina Tea for the Service to function.
2. The Gina Tea Service
A. Scope of Service
Gina Tea is an AI-powered virtual assistant designed to respond to internal Customer queries (HR, IT, Operations, etc.) based on the Service Data provided by the Customer.
B. Accuracy Disclaimer
THE SERVICE IS PROVIDED ON AN “AS-IS” BASIS. While we strive for accuracy, Gina Tea is an artificial intelligence service, and responses are generated based on the Service Data it processes. We do not guarantee the accuracy, completeness, or reliability of any response provided by Gina Tea. The Customer is solely responsible for reviewing and verifying the accuracy and appropriateness of any advice or information generated by the Service before relying on it.
C. Reliance on Service Data
The effectiveness of Gina Tea is directly dependent on the quality, accuracy, and completeness of the Service Data provided by the Customer. We are not responsible for any inaccurate or incomplete responses resulting from defective Service Data.
3. Customer Obligations and Acceptable Use
A. Authority
The Customer warrants that it has the full corporate power and authority to enter into these Terms and has obtained all necessary authorizations to integrate Gina Tea into its Slack workspace and provide the Service Data.
B. Lawful Use
The Customer agrees to use the Service only for its intended internal business purpose and in compliance with all applicable local, state, national, and international laws, regulations, and industry standards.
C. Prohibited Content
The Customer shall not use the Service to upload, transmit, or process any Service Data that:
- Violates the rights of any third party (e.g., copyright, privacy).
- Contains any unlawful, harmful, defamatory, or obscene material.
- Contains sensitive personal or financial information (e.g., credit card numbers, confidential health information) unless explicitly required and appropriately handled according to the Privacy Policy.
D. Account Security
The Customer is responsible for maintaining the confidentiality of its Slack integration tokens, administrative accounts, and credentials necessary to access and manage the Service.
4. Intellectual Property Rights
A. Our Ownership
The Company retains all right, title, and interest in and to the Service, the Website, the underlying AI models, algorithms, documentation, and all related intellectual property rights (“Company IP”). These Terms do not grant you any ownership rights in the Company IP.
B. Customer Ownership (Service Data)
The Customer retains all ownership and intellectual property rights in and to the Service Data. The Customer grants the Company a limited, non-exclusive, non-transferable, royalty-free license to use the Service Data solely to the extent necessary to provide and improve the Service to that specific Customer.
5. Fees and Payment
Access to and use of the Gina Tea Service is provided on a monthly or annual subscription basis, or as specified in a separate ordering document. The Customer agrees to pay all applicable fees in accordance with the payment terms provided by the Company. Robin reserves the right to change its pricing structure, billing methods, and frequency from time to time, provided that we give the Customer 30 days prior notice of any such changes. Failure to pay subscription fees when due may result in the suspension or termination of access to the Service.
6. Warranty Disclaimers and Limitation of Liability
A. Disclaimer of Warranties
THE SERVICE AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
B. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, DATA, OR USE) ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE COMPANY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER FOR THE SERVICE IN THE PREVIOUS TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
7. Termination
A. Termination by Company
We may suspend or terminate your access to the Service immediately, without prior notice or liability, if you breach any of these Terms, including failure to pay applicable fees.
B. Termination by Customer
The Customer may terminate these Terms and the Service agreement by providing 30 days written notice to the Company.
C. Effects of Termination
Upon termination for any reason, the Customer’s right to use the Service will immediately cease. As outlined in the Privacy Policy, the Company will permanently delete all Service Data within 30 days, unless legally required to retain certain records.
8. General Provisions
A. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
B. Entire Agreement
These Terms, along with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
C. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide 7 days’ notice before any new terms take effect.